As a follow up to my blog entry entitled “Is the customer/client always right?” I wanted to take a moment and share some additional changes I am planning to make to Professional Estate Sales. For some time now our sales volumes have been increasing; normally a good thing for a business owner, however, it has also presented some unique challenges to my vision for the company. With volumes growing, running numerous sales per week and in multiple locations, my desire to ensure we are providing the best service possible to our clients and customers has been straining, leading to small but still unacceptable mistakes.
Satisfying our customers remains my highest concern. Ensuring we contract only the sales we feel we can truly support to our highest standards has led me to conclude in some cases we must say no. However, in keeping with my desire to ensure no client or customer is left without recourse I am working with my peers in the business to build a referral network where in if Professional Estate Sales is not your ideal match we can ensure you are directed to a well-vetted and reliable resource which can fit your needs.
With school starting soon, estate sales generally start to decrease. This is normal and natural ebb and flow in the business. This year as the peak season winds down, we are planning to take time to utilize the lull and lessen our weekly sales to a maximum of two sales per week. This will give us time to give every client the VIP treatment we are used to giving while also refining our customer service model. I will post more on the improvements we are making shortly. Until then, we look forward to seeing all our regular customers and meeting new ones.
Jonathan Savoy is an entrepreneur at heart and currently the Managing Partner for Professional Estate Sales, LLC based in the Atlanta Metro Area. In my blog I will share weekly updates about the company, the estate sale industry and other information I hope you will find useful and entertaining.