Refining our Customer Service Model

As I previously posted in my blog, yes, now that all the kids are back in school the estate sale season will start to slow down.  Although some other companies will slow down we at Professional Estate Sales will continue to have at least one sale every weekend and in fact, on most weekends we will still have two sales. I am also happy to say that we are booked solid until late September and have many high-end sales I know our VIP customer will enjoy, coming just around the corner. 
 
As I also mentioned we are also refining our customer service model. Some of the regular customers may have noticed some staffing changes have been made, Sadly, some of our crew have moved on to new opportunities and we are adding new people to the crew as appropriate. I have also implemented very stringent controls around documentation for all sales, to protect both the sellers and the buyers we work with each week. Although some small accidents do happen, it is my goal with these new controls to ensure they happen minimally if at all. I am also partnering with several new specialty appraiser services to ensure our pricing remains in line with current market conditions. Like the stock market, the antiques and collectibles market changes with time, our new pricing approach is designed to ensure we remain competitive in the ever-changing landscape.

As always, your feedback is always welcome
 
Best regards, 
Jonathan